![]() ![]() Why? Because very large businesses–such as Yelp–have to prioritize the issues they respond to. While the obvious choices would be “it contains false information” or “it was posted by a competitor or ex-employee,” this might not necessarily be the best choice. The “report review” menu will give you a drop down list of reasons for reporting the review. Crafting Your Argument for Having the Fake Review Removed If you hover over it, a pop-up will appear saying “report this review.” Click on the button, which will open a “report review” menu. To the right of the “send private message,” there will be a small button with a grayed out flag. Go to the reviews section of your business Yelp account, and find the fraudulent yelp review. It takes a little time, but it’s worth the effort to be able to interact with your customers on Yelp, and to get alerted to new reviews. If you’ve never claimed your business on Yelp, you’ll need to do so before you go any further. Now that you’re in the right frame of mind, go to, and log into the Yelp account that manages your business’s Yelp page. Don’t do anything that might inspire Yelp to view you in a bad light. They’re a big business, and their lawyers are bigger than yours. ![]() And chances are, they’ll never help you out again. If you’re rude, or try and jump on Yelp and threaten to take them to court for defamation, they’re going to push back. But now what? How to Flag a Review on Yelpīefore you do anything, take a breath. They had posted two other 1-star reviews, on the same day as they posted the review on our page–for other local web developers.Īll of this is evidence of fraud.Again, this is suggestive of an account created with the specific purpose of posting fake reviews. This is actually a metric that Yelp itself uses to detect fraudulent reviews. The person in question had zero Yelp friends.The first thing we did is look at the reviewer’s profile information, which is quickly accessed by clicking on the name or image next to their review. So we went on the offensive, and started looking for evidence that would prove that the reviewer was a scammer. Odds are that if someone posts a fake negative review about your business, simply contacting them and asking nicely won’t convince them to remove their remove. Build a Case Against the Yelp Reviewer’s Legitimacy Here’s a quick guide to the approach we took to successfully get this scammer’s review removed from our Yelp page. Given that we have a perfect record of 5-star reviews on Yelp, we didn’t take kindly to having our reputation besmirched, especially in a dishonest fashion. We found this out for ourselves early last month, when we received a one-star review from someone who had clearly never been a customer of ours. The flip side of this is that, due to Yelp’s ongoing popularity, it’s a target for scammers looking to tank your business with reputation attacks. ![]() In fact, a large percentage of our business is due to referrals through our Yelp page. Yelp is still the most popular venue for finding business reviews, making it a valuable source of leads. ![]()
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